Terms and Conditions

1. SMS Terms & Conditions

SMS Terms & Conditions

1- SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:

If you have consented to receive text messages from Charters of America, you may receive messages related to the following (provide specific examples):

• Appointment reminders
• Follow-up messages
• Billing inquiries
• Promotions or offers (if applicable) {If you see the customer selected a conversational use case, do not add this reference to your email thread, instead, make sure the customer adds the matching use cases to this portion of the Terms info}.

Example: “Hello, this is a friendly reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from (Brand Name) at any time.”

3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to [X] SMS messages per week related to your [appointments/billing, etc.].

Example:
“Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”

4- Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:

You may opt-in to receive SMS messages from [Company Name] in the following ways (This is an example. Please include the method used.)

• Verbally, during a conversation
• By submitting an online form
• By filling out a paper form

6- Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7- Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (insert the link)

Additional Options:

• If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8- Standard Messaging Disclosures:

• Message and data rates may apply.
• You can opt out at any time by texting “STOP.”
• For assistance, text “HELP” or visit our [Privacy Policy] and [Terms and Conditions] pages.
• Message frequency may vary

2.FEDERAL MOTOR CARRIER SAFETY REGULATIONS

• Your driver can drive up to 9 hours/ 500 miles per day and then must have 8 consecutive hours off duty before driving again.
• Your driver may work for up to 14 hours, which includes both driving and nondriving duties.
• Once the 14-hour limit is reached, the driver must have 8 consecutive hours off duty before driving again.
• These Federal requirements are intended to ensure that drivers have adequate rest and promote the safety of our guests. Remember the safety of our passengers is the number one priority.

DEPOSITS/FINAL PAYMENTS

• A 30% deposit is required to confirm a charter with the final payment due two weeks prior to the date of departure.
• Charters are subject to cancellation if full payment has not been received 14 days prior to the departure date.

DETAILED ITINERARY

• A detailed written itinerary with estimated number of travelers is due with your signed contract and deposit This is due upon confirmation of the charter.
• The itinerary should include times, a physical address for all pickups and all destinations and a Point of Contact name and cell number.
• Each charter price includes one pickup. A fee will be charged for each additional pickup. Pickups that are not listed on the itinerary will not be made.
• Complete itinerary is due to our office no later than the balance due date, which is 2 weeks prior. Delay in getting this in will result in a $150 late fee added to the charter.
• Your motor-coach driver works hard to accommodate customer requests but in the case of making unplanned stops or detours, sometimes he or she is simply UNABLE to oblige. Just like an airline pilot, the number of hours that any one motor coach driver can be on duty is strictly limited by U.S. Federal law. There will be an additional fee if group deviates from itinerary planned without approval from the office.

ADDITIONAL COST AND CHARGES

• The customer is responsible for the driver’s single accommodations per bus.
• If the trip requires multiple drivers, customer must provide a separate room for each driver.
• If the customer is staying overnight at a Camp, they must book the driver a hotel room.
• The customer is responsible for any/all parking fees, tolls and permits needed for the trip.
• Ask your Sales Agent for an estimated cost of these charges for your trip.

3.OVERTIME

• The price of one day trip is based on a maximum of 12 hours of service. If the day trip exceeds 12 hours of service, a minimum additional fee of $350.00 will be added to the charter.
• There is a 3.5% credit card processing fee for any debit/credit card transaction
• Any charter that is past due on its contracted payment terms will be charged an additional 5% of the total charter cost.

Ask your Sales Agent for an estimated cost of these charges for your trip.

4.CANCELLATION POLICY

• To insure a full refund of your deposit you must cancel 30 days prior to your departure date.
• For cancellations made 14 days or less prior to departure date, a 0% refund will NOT be issued and the full balance of the trip will be due.
• For cancellations made once the trip is in progress, there will be no refunds.

GRATUITIES

• We recommend issuing gratuities for the driver/ escort who accompany the group estimated at $75.00 per day/ 10% of the charter price.
• You may choose to add this to the total charter cost or give the funds directly to the driver when excellent service is rendered.

DAMAGE/CLEAN-UP EQUIPMENT

• PLEASE NO GUM, SUNFLOWER SEEDS, CANDY, CUPS OR CANNED DRINKS ON THE VEHICLE!
• Any damage to seats, windows, blinds, or other parts of the vehicle caused by any member of the client’s party are the responsibility of the client.
• Excessive and unusual clean up needed (defecation, regurgitation, excessive debris, spills, etc) will be assigned $250.00 clean up fee per bus.
• Please look over the coach with your driver at the end of the trip to make sure your group did not leave damage or mess.

PICKUP AND DROP-OFF (CRUISES, AIRPORT, ETC)

• Luggage space is limited to 1 large bag per person to be stowed in the baggage bays below.
• Please examine the bus at the end of your trip with your driver to be sure no one has left any personal items on board.
• Charters of America. cannot be responsible for items left on the bus.

AMENITIES/ASSIGNMENT

• We will make every effort to make sure all our amenities are operational. But we cannot guarantee that ALL equipment will be working/operable every time. Therefore, no partial refunds will be issued due to amenities not working.